A Lock allows you to secure the right to purchase a ticket at a guaranteed price if your selected matchup occurs. You pay upfront to hold this right, and if the matchup happens, you will receive a notification to complete your purchase within 12 hours. If the matchup does not occur, your Lock expires.

If your matchup occurs, you will receive an email notification with a direct link to purchase your ticket. You must complete the purchase within 12 hours to claim your ticket at a guaranteed price. If you do not act within this timeframe, your Lock expires.

If your selected matchup does not occur, your Lock expires, and no further action is required.

No, purchasing the ticket is entirely your choice. A Lock simply gives you the ability to buy the ticket at the guaranteed price if the matchup occurs. If you decide not to complete the purchase within the 12-hour window, your Lock expires, and the ticket is released. However, the amount you paid for the Lock is non-refundable, even if you choose not to buy the ticket.

Yes, you can purchase multiple Locks for different matchups. Each Lock applies only to the specific event you selected and cannot be switched to another matchup after purchase.

You can check your matchups by logging into your TicketLock account. Your dashboard will display the status of your Locks, including whether they are still pending, confirmed, or expired. You will also receive email updates as matchups are determined.

No, all Lock purchases are final and cannot be canceled, changed, or refunded.

Yes, referral credits earned through TicketLock promotions can be applied toward future Lock purchases. However, they cannot be redeemed for cash and may be subject to expiration or other terms.

A Lock for "Any Player" means you are securing the right to purchase a ticket at face value if your chosen player reaches the selected round, regardless of their opponent. For example, if you get a Lock for Alcaraz in the semifinals, you are guaranteed the ability to buy a ticket if Alcaraz makes it to that round, no matter who he plays against. This is different from choosing a Lock for a specific matchup, where both players must qualify for the ticket to become available.