Terms & Conditions
TicketLock User Agreement
This TicketLock User Agreement (the “Agreement”) is a legally binding contract between you (“User,” “you,” or “your”) and TicketLock Inc. (“TicketLock,” the “Company,” “we,” “us,” or “our”) governing your use of our services, including any purchases made through our platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth below. If you do not agree with any part of this Agreement, you must immediately discontinue your use of our services.
1. Scope and Acceptance
This Agreement applies to all individuals and entities that access or use our website, mobile application, or any other platform we provide, as well as any associated content, functionality, or services offered under the TicketLock name. By completing the account registration process or purchasing any “Lock,” you represent that you have reached the age of majority in your jurisdiction and have the legal capacity to enter into a binding contract. Any use of our services on behalf of a business or other legal entity confirms that you have the authority to bind that entity to this Agreement. TicketLock may, at its sole discretion, refuse access to its services to any person or entity without liability.
2. Definition of Key Terms
For purposes of clarity, a “Lock” allows you to secure the right, subject to the conditions herein, to purchase an event ticket at its face value if a particular matchup or event you have selected actually occurs. The fee you pay to acquire this Lock is a non-refundable charge unless a specific scenario described in this Agreement applies. The “Matchup” refers to the specific event scenario for which you purchased a Lock, such as a playoff game between certain teams.
3. Purchase and payment of Locks
When you purchase a Lock, you agree to pay the stated price at the time of checkout. The Lock grants you only the right to buy a ticket at face value in the event the specified Matchup takes place. This Lock does not guarantee that a ticket will be available; rather, it confers the right to complete a ticket purchase should one become available for the event within the timeframe described in this Agreement. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method, and you authorize us to charge the full amount to that payment method.
4. Lock Redemption Window and Ticket Purchase
In the event the Matchup you purchased a Lock on occurs, TicketLock will issue an email notification to you at the email address associated with your purchase. From the time of this notification, you have exactly twelve (12) hours to exercise your right to purchase the ticket at face value. Failure to complete the ticket purchase within this twelve-hour window will result in the expiration of your Lock, and TicketLock reserves the right to release the ticket to the general market or otherwise make it available to other customers at its sole discretion. TicketLock is not liable for missed notifications due to factors beyond our control, including spam filters, erroneous email addresses, network issues, or your failure to check your email in a timely manner. It is your responsibility to maintain current and accurate contact information and to monitor all relevant communications.
5. User Responsabilities and Compliance
Your use of our services requires that you provide accurate, complete, and up-to-date information at all times, including valid contact details and payment information. You are also responsible for abiding by all rules, policies, and regulations set by any event organizer, venue, or other third party involved in hosting the event for which you seek tickets. Any violation of such policies, or any fraudulent or illegal activity on your part, may result in the cancellation of your Lock, the forfeiture of any associated Premium, and the refusal of future access to TicketLock’s services without liability to TicketLock.
6. Non-Transferability of Locks
All Locks you purchase are personal to you and are intended solely for your individual use. You may not sell, transfer, or assign your Lock to any other person or entity without our prior express written consent. Any attempt to resell or transfer a Lock in violation of this provision may result in the immediate cancellation of that Lock without refund, as well as potential legal action if fraudulent or unlawful conduct is detected.
7. Ammendments to This Agreement
TicketLock reserves the right to revise or otherwise modify this Agreement at any time, effective upon posting of the updated terms on our website or delivery of notice to you via email or other reasonable means. Your continued use of our services following any such revisions constitutes acceptance of the new terms. However, any Locks or other services purchased prior to the effective date of the revised Agreement will be governed by the terms in effect at the time of purchase unless we receive your express consent to apply the revised Agreement to those prior purchases.
8. Information Collection and Privacy
In order to fulfill your orders, process payments, and communicate pertinent updates to you, TicketLock collects personal data, including your name, contact information, payment details, and relevant event or matchup preferences. We maintain strict data-security measures and work with reputable third-party payment processors to protect your information. While we do not sell your personal data to third parties, we may share certain elements with event organizers, ticketing partners, and other service providers who require access for legitimate business or operational purposes, such as facilitating ticket availability. Any sharing of your information is done in compliance with applicable privacy laws and is subject to our Privacy Policy, which is incorporated by reference into this Agreement. You may exercise your rights to access, correct, or delete your personal data, subject to certain legal and operational constraints, by contacting us using the details provided in our Privacy Policy.
9. Referral Programs and Credits
TicketLock may offer referral programs allowing you to earn promotional credits by inviting new users to our platform. In order to qualify as a valid referral, the referred individual must be entirely new to TicketLock and must complete an eligible purchase. Credits earned through referrals have no cash value, are valid only toward future Lock purchases, and expire according to any time frames or other conditions outlined in the applicable referral or promotional offer terms. If TicketLock determines, in its sole discretion, that you are engaging in fraudulent, abusive, or otherwise impermissible activities to earn credits, we reserve the right to revoke such credits, suspend or terminate your account, and take any other legal or equitable remedies available to us.
10. Termination
Either you or TicketLock may terminate this Agreement or your account at any time and for any or no reason. Upon termination, any rights or obligations incurred prior to such termination shall survive, including any outstanding payment obligations, waivers, limitations of liability, and indemnities contained in this Agreement. If you have purchased a Lock prior to termination, its terms will remain in effect unless otherwise voided under the conditions of this Agreement.
11. Contact Us
If you have any questions or concerns regarding this Agreement, your account, or your rights and obligations, please contact TicketLock’s customer service at the address, telephone number, or email address posted on our official website. We will endeavor to respond to all inquiries within a reasonable time frame.
12. Acceptance and Acknowledgment
By creating an account, purchasing a Lock, or otherwise using any of our services, you affirm that you have read, understood, and consent to be bound by this Agreement. If you do not consent to the terms set forth herein, you must discontinue any and all use of TicketLock’s services immediately.